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Please expect a reply from us within 24 hours of sending your message except for messages sent on weekends and holidays, as this will be replied on the next banking day.
Head Office Address
China Bank Building, 8745 Paseo de Roxas corner Villar Street, Makati City 1226 Philippines
Contact Information
  • For inquiries and concerns, including reporting of lost ATM or Credit Card, please call our Customer Contact Center:
    Tellerphone Hotline: (632) 888-55-888
    Available 24 hours a day, 7 days a week.
  • Domestic Toll-Free Nos:
    1-800-1888-5888 (PLDT)
  • International Toll-Free Countries:
    HONGKONG
    ITALY
    SINGAPORE
    USA
    AUSTRALIA
    CANADA
    CHINA
    JAPAN
    KOREA
    THAILAND
  • Click here for the list of International Access Code.
  • Email Address: online@chinabank.ph
  • Viber:
    +639178814263
    Available daily from 8:30 AM to 5:30 PM
    Reminders on using China Bank's Viber Messaging Facility:
    1. This channel can only send/receive Viber Messages. Calls cannot be made nor received thru this channel.
    2. This channel is limited to general information and inquiries only. For your security and privacy, account and personal information will not be requested and should not be provided.
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