Data Privacy Terms for Career Website

China Bank has six (6) card types namely Prime, Freedom, Platinum, Cash Rewards, World, and Wealth under the license of Mastercard.

China Bank Prime Mastercard is the entry level card, which lets you manage your finances with ease.

China Bank Freedom MasterCard provides perpetual waiver on annual membership fees while giving you access to rewards and delightful deals.

China Bank Platinum Mastercard is a premium card targeted for the mass affluent traveler offering complimentary travel insurance.

China Bank Cash Rewards Mastercard allows you to earn up to 6% cash rebates on your qualified spending.

China Bank World Mastercard is your access to world-class privileges such as lifestyle events, airport lounges, and a personal concierge - The China Bank World Concierge.

China Bank Wealth Mastercard is exclusively offered to Wealth Management clients.

You may apply for a China Bank Credit Card at any China Bank branch near you. You may also e-mail your fully accomplished application form together with other documentary requirements to cardsales@chinabank.ph. You can download the application form by clicking here. (Note: Please do not leave any field blank on your application form. Indicate "N/A" if not applicable.) 

• Must be 21 to 55 years old for Principal Cardholders and at least 13 years old for Supplementary Cardholders
• Must be an existing Principal Credit Cardholder with other banks and with at least 12 months activity
• Must be a Filipino citizen or a Foreigner working and permanently residing in the Philippines
• Must be a regular employee or self-employed with business operations operating legally in the Philippines for at least two (2) years
• Must have at least a gross annual income of Php250,000
• Must have a valid e-mail address and mobile and landline number

The following documents are required:

• Fully accomplished and signed China Bank Credit Card Application Form. You may download the application form here. (Note: Please do not leave any field blank on your application form. Indicate “N/A” if not applicable.)
• Proof of identification (at least one valid photo-bearing Government-issued ID with photo and signature)

For employed applicants:

• Details of other credit card account/s with at least (1) year principal card membership (MANDATORY);
• AND, any of the following:
• Latest BIR Form 2316; OR
• Latest three (3) months’ pay slip/s; OR
• Original Certificate of Employment

For self-employed applicants:

• Details of other credit card account/s with at least (1) year principal card membership (MANDATORY); AND
• Latest BIR Form 1701 and Audited Financial Statement as received by the Bureau of Internal Revenue (MANDATORY)

For Non-Immigrants and Embassy employees, aside from the requirements above, the following documents should also be submitted:

• Photocopy of unexpired passport or visa
• Alien Certificate of  Registration/I-Card (ACR/ICR)

There is no limit to how many Supplementary Cards you want to enroll. You and your Supplementary Cardholders share a single credit limit. The Membership Fee for all your Supplementary Cards are waived.

You may apply for a China Bank Supplementary Credit Card at any China Bank branch near you. You can also apply online by downloading the Supplementary Card Application Form here and send it to cardsales@chinabank.ph.

A fully accomplished application form signed by both the Principal and Supplementary applicant and required documents under the name of the Supplementary applicant must be submitted.

You may check the status of your China Bank Credit Card application by calling China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888. Press “2” for Credit Card Services.

Yes. You may re-apply for a China Bank Credit Card by submitting a completely filled out application form with a copy of your valid ID to cardsales@chinabank.ph. Your application will undergo credit evaluation. You may download the application form here.  (Note: Please do not leave any field blank on your application form. Indicate “N/A” if not applicable.)

Yes. China Bank Credit Cards are accepted in millions of Mastercard-affiliated merchants worldwide, specifically, at retail outlets, and online shopping sites, where you see the Mastercard logo.

EMV is a chip technology which provides enhanced security and protection against fraud. An EMV chip card is embedded with microprocessors with encryption keys to secure the transaction through card authentication, cardholder verification, and transaction authorization.

Mastercard Contactless allows you to pay for your purchases with just a simple tap of your Card with no signature* required before you checkout.
*Php 2,000.00 and above transactions will require signature

You can use your China Bank Credit Card at retail outlets where you see the Mastercard Contactless logo - . If you don’t see the Contactless logo, you may still use your China Bank Credit Card through the regular POS terminal.

The China Bank Virtual Card is a companion card that is issued together with a Principal China Bank Credit Card, designed exclusively for online transactions. It has a Monthly Spending Limit (MSL) that’s part of an existing Principal China Bank Credit Card limit. Click here to learn more about the China Bank Virtual Card.

The China Bank Virtual Card is issued with a different card number and has a flexible MSL. It has SMS and e-mail transaction notifications as well as 3D Secure that requires One-Time Password (OTP) for your online purchases at 3D Secure participating merchants.

Yes. Mastercard Airport Experiences provided by LoungeKey is an available feature exclusive for China Bank World Mastercard and China Bank Wealth Mastercard. This provides Cardholders complimentary access at over 1,000 airport lounges in over 500 airports across 120+ countries. Click here to learn more.

You may activate your China Bank Credit Card through any of the following channels:

• Call China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888
• Follow the card activation instruction indicated on your China Bank Credit Card carrier.

Yes. You may request for the re-activation of your China Bank Credit Card by calling China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888 or sending an e-mail to creditcards@chinabank.ph. Re-activation request is subject for evaluation and approval.

Yes. Your China Bank Credit Card will be automatically renewed two (2) months before your card expiry if your China Bank Credit Card is activated and your card account is not delinquent.

Yes. You may request for a re-delivery of your China Bank Credit Card by calling China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888 or sending an e-mail to creditcards@chinabank.ph. Your China Bank Credit Card will be delivered to your billing address on record.

Yes. You may request for an upgrade or downgrade of your China Bank Credit Card, subject to a Card Upgrade/Downgrade Fee, by calling China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888 or sending an e-mail to creditcards@chinabank.ph.

General information about your account is indicated on the card carrier accompanying your China Bank Credit Card. You may also contact China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888.

Credit limit is the maximum available amount that you can use to make a purchase using your China Bank Credit Card. It is shared among the Principal and Supplementary Cardholders. China Bank reserves the right to disapprove purchases that exceed your credit limit.

Yes, you may contact China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888 for change in credit limit. This is subject to review and approval of China Bank.

Finance Charges are imposed on your China Bank Credit Card if you pay any amount less than the Statement Balance. The unpaid balance will be subject to a 2% Finance Charge.

Finance Charges are determined using the Daily Retail Interest computation method:
Step 1: Multiply the Previous Statement Balance with the number of days from the day after your Previous Statement Date to the day before Payment Transaction Date, and the Daily Retail Interest Rate. The Daily Retail Interest Rate is derived by dividing the Finance Charge Rate by 30.
Step 2: New Retail Transactions reflected in your current Statement of Account will not be imposed with Finance Charges.
Step 3: Multiply other fees and charges transaction reflected in your Current Statement of Account with the number of days from Transaction Posting Date to Current Statement Date and with the Daily Retail Interest Rate.
Step 4: Deduct the Payment Transaction Amount from your Previous Statement Balance. Multiply the result with the number of days from Payment Transaction Date until your Current Statement Date and with the Daily Retail Interest Rate.
Step 5: Sum up the totals computed in steps 1 to 4 to arrive at the total Finance Charge as reflected in your Current Statement of Account.

The above computation is based on the assumption that the Cardholder paid less than the Statement Balance in the previous Statement of Account.

You may inquire about your Available Credit Limit, Outstanding Balance, or Total Amount Due (Statement Balance) with our Interactive Voice Response System (IVRS) by calling China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888.

All approved transactions are posted on your Credit Card account immediately. Generation of your Statement of Account (SOA) shall be in accordance with the statement cycle specified in your card carrier that came with your China Bank Credit Card. If your Statement Date falls on a Friday, weekend, or non-working day, it moves forward to the day before the following working day. Any transaction posted before the cut-off date will form part of the Statement Balance. Your monthly SOA will be delivered to your billing address and/or electronic copy will be sent to your registered e-mail address. Please ensure your billing address and e-mail address on record are updated. You may update your billing address and e-mail address by calling China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888.

You may opt to pay any of the following amounts: 

• Your Statement Balance as indicated in your latest SOA
• Minimum Amount Due, which includes: (a) past due amount, if any (b) 5% of Statement Balance or P500, whichever is higher; and (c) any amount in excess of your credit limit
• Any amount less than your Statement Balance but not less than your Minimum Amount Due

No. However, you may convert your straight transactions at non-installment merchants through the Transaction Conversion Program by calling China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888 or you fill-out the Transaction Conversion form and send it to document_creditcards@chinabank.ph. You may download the Transaction Conversion form here.

You can pay on or before your Payment Due Date. If your Payment Due Date falls on a Saturday, Sunday, or non-working day, payment should be made on the next working day following the weekend or holiday. Late payments shall be subjected to corresponding fees and charges. For local check payments, payment must be done three (3) banking days before the Payment Due Date. Acceptance of payment is considered effective only upon encashment/collection/clearing. If you are paying for multiple accounts, please issue separate checks per account to avoid erroneous posting of payments. Payment should be made on a per card basis.

Late payments will be subject to corresponding Late Payment Fees and Finance Charges.

You can pay your China Bank Credit Card bills through any of the following channels:

• China Bank Channels

  • Over-the-counter at any China Bank branch nationwide
  • China Bank Online, Mobile App, Tellerphone, and ATMs
  • Automatic Debit Arrangement (ADA) with your China Bank Deposit Account
    

• Other Payment Channels

• Over-the-counter at any China Bank Savings branch nationwide
• China Bank Savings (CBS) Online, Tellerphone, and ATMs
• BancNet Online and ATMs
• SM Payment Centers, SM Hypermarket, and Savemore
• Select Walter Mart branches
• BPI ATMs, Online, Mobile, and Phone Banking
• GCash
• Maya

You may also view the updated China Bank Credit Card Payment Channels and Methods here.

An Over Limit Fee will be charged if card balance exceeds the credit limit by at least Php500.00 upon billing cycle/cut-off date.

You must notify China Bank of any billing error or disputed transactions in the SOA within thirty (30) days from Statement Date, otherwise the SOA shall be considered true and correct. Please call China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888.

You must report your lost or stolen card immediately by calling China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888.
If you are abroad, you may call the Mastercard Global Services Number 1-636-722-7111 to report your lost and stolen card.

No. You will not be liable for charges incurred in your card account after the time of reporting of stolen/lost card. Only transactions prior to the time of reporting will be charged to you.

You may request for a replacement card through China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-8000-1888-5888. You may also send an e-mail to creditcards@chinabank.ph. A minimal card replacement fee of Php500.00 will be charged to your card account.

Transactions made in foreign currencies and/or with foreign merchants shall be subject to a 2.5% Foreign Transaction Fee which is comprised of Mastercard’s Assessment Fee and Foreign Currency Conversion Fee.  The same shall apply to transactions executed in Philippine Peso but processed by foreign acquirers, whether online or via POS terminal, in the Philippines or abroad.

To receive your SMS and e-mail notifications, kindly ensure that your contact details on record such as mobile number and e-mail address are updated. You may update your contact details by calling China Bank Customer Service Hotline at +632 888-55-888 or Domestic Toll-Free Number 1-800-1888-5888.

You may coordinate directly with the merchant to cancel your subscription or recurring transaction.

You may coordinate directly with the biller to set an automatic payment arrangement through your China Bank Credit Card.

You may dispute a transaction by filling out the Credit Card Dispute Form and sending it together with the supporting document/s indicated in the form to document_creditcards@chinabank.ph. You may download the Credit Card Dispute Form here.

No. Once you are enrolled in ADA, you will no longer need to re-enroll your renewal China Bank Credit Card.

• For China Bank Prime, Platinum, and World Credit Cards, you earn one (1) Rewards Point for every Php200 charged to your China Bank Credit Card at Service Merchants. For all other purchases, you earn one (1) Rewards Point for every Php25 charged to your Card.
• For China Bank Freedom Mastercard, you earn one (1) Rewards Point for every Php20 charged to your Card at both Service and Standard Merchants. 

• Yes. Foreign transactions will be converted to its Philippine Peso equivalent prior to the computation of Rewards Points earned. The conversion will be based on Mastercard’s Assessment Fee and Foreign Currency Conversion Fee on the date the transaction is posted.

Yes. You also earn Rewards Points from Mastercard Contactless transactions.

No. Your Rewards Points are non-expiring.

All available Rewards Points will be immediately forfeited if:

• Principal China Bank Credit Cardholder’s Account is 90 days past due;
• Principal China Bank Credit Cardholder’s Account is cancelled, whether voluntary or involuntary.

Yes. You can use your existing Mabuhay Miles account as long as your existing Mabuhay Miles account name is the same as your China Bank Credit Card Account name. If not, you will have to update your Mabuhay Miles account name by calling Mabuhay Miles Call Center at +632 885-58-888. Similarly, always keep your China Bank Credit Card Account updated by calling China Bank Customer Service Hotline at +632 888-55-888.

You will have to register for a Mabuhay Miles account through www.mabuhaymiles.com. Once you have your Mabuhay Miles Member ID, simply call China Bank Customer Service Hotline at +632 888-55-888 or 1-800-1888-5888 (PLDT), to request for Mabuhay Miles redemption.

Please remember that you should use the same name on record in your China Bank Credit Card account when you register for a Mabuhay Miles account.

No.  You must ensure that the names reflected on both your Mabuhay Miles account and China Bank Credit Card match. Update your Mabuhay Miles account by calling Mabuhay Miles Call Center at +632 885-58-888.

No.  You must ensure that the names reflected on both your Mabuhay Miles account and China Bank Credit Card match. Update your China Bank Credit Card Account by calling China Bank Customer Service Hotline at +632 888-55-888. 

Your Mabuhay Miles expiry is subject to the Terms and Conditions of the Mabuhay Miles Loyalty Program. For more details, you may visit www.mabuhaymiles.com.

To learn more, you may view the China Bank Rewards Program Terms and Conditions here.