The China Bank Mobile Banking Application is an application that you can download and install in your smartphones and tablets. It enables you to access your accounts and perform basic and advance banking transactions on the Go.
The Mobile Banking App is available in App Store for iOS and Google Play Store for Android™. Search for China Bank, look for the logo and install the application on your device.
Downloading the Mobile Banking App is free of charge. However, use of the App requires that the device is with internet connection whether through free or paid WIFI or mobile data.
Fee is only applied on Transfer to Other Bank transaction.
Yes. The Mobile Banking App is accessible anywhere provided there is an internet connection available..However, performing financial transactions will require an OTP* (One-Time Password). Currently, only local mobile numbers will be able to receive the OTP. If you are out of the country and have activated your local mobile telco provider’s roaming services, you may incur charges for receiving OTP and/or SMS alerts while you are out of the country.*Sent to your registered mobile number
You may access the following DEPOSIT/CARD products and perform the transactions indicated below through your Mobile Banking App:
Yes. You can still use and access your China Bank Online account and Phone Banking access once you start using the Mobile Banking App. This gives you more options and banking convenience.
You may use smartphones and tablets with the following specifications:
Yes. You may install the Mobile Banking App to a maximum of five (5) devices. However, you may only access your account in these devices one at a time. Simultaneous login is not allowed.
With the Mobile Banking App, you can perform the following transactions and access the features below:
Yes. The Mobile Banking App is available 24 hours a day, 7 days a week.
Yes. Joint “OR” accounts are eligible for enrollment. However, Joint “AND” accounts are not allowed.
If you get a new card and/or PIN, you do not need to re-enroll. Your Mobile Banking App account will remain active.
If you have disabled your China Bank Online account, you may still access and perform transactions through your mobile account. Your mobile account will remain active.
Not necessarily. You may use the same User ID that you use for your China Bank Online account. You need to nominate a new password for your Mobile Banking App. Note that the Mobile Banking App password requirements are different from China Bank Online.
Your Mobile Banking App user ID should be at least 6 alphanumeric characters.Your Mobile Banking App password SHOULD be at least 8 characters long and SHOULD contain the following: 1 capital letter 1 number 1 special character And NOT have the following: no repeating characters (ex. ss) no 3 consecutive characters (ex. 123 or xyz)
Your Mobile Banking App user ID should be at least 6 alphanumeric characters.Your Mobile Banking App password SHOULD be at least 8 characters long and SHOULD contain the following:
And NOT have the following:
Yes. However, if you want a quick view of your account balance, you may use the “Peek Balance” feature. The “Peek Balance” can be made available in the login screen. This setting gives you a quick view of the balance of your chosen account without logging into the app.
Yes, you can make use of our pre-login features. They are as follows:ATM/Branch Locator – locate a CBC branch or ATM near you. Know if the ATM is operational or not. It also features an Augmented Reality view, for guidance and direction.Product Information – view the list of available deposit products you can availCalculator/Simulator – calculate and estimate your monthly amortization when getting an AUTO LOAN or HOUSING LOAN or know how much loan you can avail based on your monthly incomeExchange Rates – view foreign currency (i.e., USD, EURO and YUAN) buying and selling rate
Yes, transactions for the day will be displayed in Current Day and Mini-Statement even on weekends and holidays.
To request for new mobile banking password, follow the steps below.Step 1: Click the “Forgot Password?” linkStep 2: Provide your Mobile Banking App user ID and your registered email address, then click “Continue”Step 3: Input your assigned OTP (received via SMS through your registered mobile number)Step 4: Access your registered email and view the system-generated password from CBC.MOBILE@chinabank.phStep 5: Go to the Mobile Banking App Login Screen and input your user ID and system-generated passwordStep 6: Nominate a new Mobile Banking App password
Yes. The Mobile Banking App automatically generates SMS or email alerts to notify the user each time a successful transaction is performed.
If the mobile device that was lost or stolen is your only device registered, (1) you may call the bank to request for the temporary deactivation or (2) if you have another mobile device, you may download the Mobile Banking App to the new device and de-register your old mobile device by performing the following transaction:Step 1: Login to the Mobile Banking AppStep 2: Go to Settings Menu and select “De-Register Device”Step 3: Select the device to de-register and click “Confirm” If you have other mobile devices registered, you may de-register the lost/stolen device by performing the steps shown above.
If the mobile device that was lost or stolen is your only device registered, (1) you may call the bank to request for the temporary deactivation or (2) if you have another mobile device, you may download the Mobile Banking App to the new device and de-register your old mobile device by performing the following transaction:Step 1: Login to the Mobile Banking AppStep 2: Go to Settings Menu and select “De-Register Device”Step 3: Select the device to de-register and click “Confirm”
If you have other mobile devices registered, you may de-register the lost/stolen device by performing the steps shown above.
The application will automatically lock your access to mobile banking if you have entered an incorrect password for more than 3 times.
If you have been locked out, you may request for a new password by performing the steps in Question #22 or you may call the Customer Contact Center Hotline at telephone number (632) 888-55-888 to request for assistance in unlocking your access to mobile banking.
You only need to download the Mobile Banking App once. However, an update may be available from time to time. You may check your device for notification on the availability of a newer version. If an update is available, click the update button on the Apple App Store (iOS) or Google Play Store (Android).
The One-Time Password (OTP) requirement is an additional layer of security of the application that prevents other people from doing unauthorized transactions.
Yes. The system automatically logs you out of the application if you have left your session idle for a certain period. This is an added security feature of the Mobile Banking App.
NOW or No card On Withdrawal (Emergency Cash) is a new feature of the China Bank Mobile Banking App that allows you to make a cardless withdrawal transaction thru China Bank ATMs.
There are two (2) required steps. The first step is to Stage and the second step is to Collect. How do I stage NOW (Emergency Cash)? Login to your China Bank Mobile Banking App. Select Pay or Transfer from the Hamburger Menu (≡) found at the upper left of the screen. Under the “To Me” tab, select Emergency Cash (NOW). Tap SEND EMERGENCY CASH found at the bottom of the screen. Enter the account number and the amount you wish to withdraw and tap Next.Note: The amount should be divisible by 100. On confirmation page, review details of NOW (Emergency Cash) transaction and tap Confirm. Enter OTP (One Time Password) which you will receive on your mobile phone and tap Next. A Confirmation of your successful emergency cash staging transaction will be displayed.Important: Take note of the transaction reference number as this will be needed for your ATM withdrawal. You have 24 hours to withdraw the amount from any China Bank ATM. How do I collect NOW (Emergency Cash)? At any CBC ATM, press Enter key to enable cardless transactions and select NOW (No card On Withdrawal). Enter NOW (Emergency Cash) Reference Number and select Correct. Enter the One-Time PIN (SMS) received on your mobile phone. Get the cash and receipt from the ATM.
There are two (2) required steps. The first step is to Stage and the second step is to Collect.
JUMP or Just Use your Mobile Phone (Pay to Mobile) is a new feature of the China Bank Mobile Banking App that allows you to pay or transfer to anyone using his/her mobile number. Collection of JUMP (Pay to Mobile) transaction may be done by going to any China Bank ATM or transferring to his/her Bank Account using the China Bank Mobile Banking App.
There are three (3) required steps. The first step is to Stage, second Inform the Receiver, and third is for Receiver to Collect the cash. How do I stage JUMP (Pay to Mobile) - ATM? Login to your China Bank Mobile Banking App. Select Pay or Transfer from the Hamburger Menu (≡) found at the upper left of the screen. Under the “To Other” tab, select Pay to Mobile (JUMP). Tap PAY TO MOBILE found at the bottom of the screen. Enter the account number, mobile number, amount, select receive mode options, choose “ATM” and enter 6-digit Passcode.Note: If you will choose from your contact list, make sure that the mobile number is saved as “Mobile” in your contacts. You as the sender, must nominate your 6-digit Passcode. The amount should be divisible by 100. The receiver has 24 hours to withdraw the amount from any China Bank ATM. Tap Next. On confirmation page, review details of JUMP (Pay to Mobile) transaction and tap Confirm. Enter OTP (One Time Password) which you will receive on your mobile phone and tap Next. A Confirmation of your successful Pay to Mobile (ATM) staging transaction will be displayed. Make sure to inform your Recipient about your nominated Passcode which he/she will be using to collect the cash from any China Bank ATM. How do I collect the JUMP (Pay to Mobile) transaction from China Bank ATM? As receiver, you will receive two (2) text messages from CBC_MOBILE and CBC_JMP_NOW that contains reference number and your One-Time PIN respectively. At any China Bank ATM, press Enter key to enable cardless transactions and select JUMP (Just Use your Mobile Phone). Enter pay to mobile transaction reference number and select Correct. Enter the passcode (shared to you by the sender). Enter the One-Time PIN (SMS) received on your mobile phone. Get the cash and receipt from the ATM. How do I stage JUMP (Pay to Mobile) – Deposit to Account? Login to your China Bank Mobile Banking App. Select Pay or Transfer from the Hamburger Menu (≡) found at the upper left of the screen. Under the “To Other” tab, select Pay to Mobile (JUMP). Tap PAY TO MOBILE found at the bottom of the screen. Enter the account number, mobile number, amount, select receive mode options, choose “Deposit to Account” and enter 5-8 Alphanumeric Passcode.Note: If you will choose from your contact list, make sure that the mobile number is saved as “Mobile” in your contacts. You as the sender, must nominate your 5-8 Alphanumeric Passcode. The minimum amount should be Php 100.00. The receiver has 24 hours to withdraw the amount from any China Bank ATM. Tap Next. On confirmation page, review details of JUMP (Pay to Mobile) transaction and tap Confirm. Enter OTP (One Time Password) which you will receive on your mobile phone and tap Next. A Confirmation of your successful Pay to Mobile (Deposit to Account) staging transaction will be displayed. Make sure to inform your Recipient about your nominated Passcode which he/she will be using to transfer the cash from his/her Bank Account. How do I collect JUMP (Pay to Mobile) transaction - Deposit to Account?Note: The receiver should have a China Bank Mobile Banking App to collect the payment. As receiver, you will receive a message from CBC_MOBILE that contains the reference number. From the China Bank Mobile Banking app main screen, tap the Hamburger Menu (≡) found at the upper left of the screen. Tap “Information and Services”. Tap “Receive from Mobile”. Enter transaction reference number, amount, passcode (received from the sender), select target bank and enter account number. Tap Next. Enter OTP (One Time Password) which the receiver will receive on his/her mobile phone and tap Next. A Confirmation of your successful Pay to Mobile (Deposit to Account) transaction will be displayed.
There are three (3) required steps. The first step is to Stage, second Inform the Receiver, and third is for Receiver to Collect the cash.
Yes, there are fees. Transaction Fee NOW (Emergency Cash) Php 10.00 JUMP (Pay to Mobile)– ATM Php 15.00 JUMP (Pay to Mobile) – Deposit to Account Php 15.00Note: Transaction Fees will be debited from sender’s source account.
Yes, there are fees.
For NOW transactions, only Peso Deposit/Cash Card Accounts that are linked to your China Bank ATM Card / Cash Card can be used. For JUMP (ATM) transactions, only Peso Deposit/Cash Card Accounts can be used.
For NOW transactions, only Peso Deposit/Cash Card Accounts that are linked to your China Bank ATM Card / Cash Card can be used.
For JUMP (ATM) transactions, only Peso Deposit/Cash Card Accounts can be used.
Yes, you can. You don’t need to be a China Bank Account holder. All you need to do is to download the China Bank Mobile Banking App from App Store for iOS or Play Store for Android.
NOW (Emergency Cash) Minimum Maximum Limit Per Transaction Php 100.00 Php 20,000.00 Limit Per Day Php 20,000.00 JUMP (Pay to Mobile) – ATM Minimum Maximum Limit Per Transaction Php 100.00 Php 10,000.00 Limit Per Day Php 10,000.00 JUMP (Pay to Mobile) – Deposit to Account Minimum Maximum Limit Per Transaction Php 100.00 Php 50,000.00 Limit Per Day Php 250,000.00
NOW (Emergency Cash)
JUMP (Pay to Mobile) – ATM
JUMP (Pay to Mobile) – Deposit to Account
Your NOW / JUMP created transaction is valid for 24 hours.
Yes, you can cancel your NOW / JUMP transaction anytime. From the list of your NOW/JUMP transaction, swipe to the left the transaction you want to cancel and click on Cancel. Confirm by entering the OTP you will receive. Take note that when you cancel your transaction, the service fee will not be refunded
Yes, you can cancel your NOW / JUMP transaction anytime. From the list of your NOW/JUMP transaction, swipe to the left the transaction you want to cancel and click on Cancel. Confirm by entering the OTP you will receive.
Take note that when you cancel your transaction, the service fee will not be refunded
For NOW, you can make two (2) transactions per day. For JUMP (ATM), you can make five (5) transactions per day. For JUMP (Deposit to Account), you can make ten (10) transactions per day.
For NOW, you can make two (2) transactions per day.
For JUMP (ATM), you can make five (5) transactions per day.
For JUMP (Deposit to Account), you can make ten (10) transactions per day.
You will be notified thru SMS when your NOW / JUMP transactions is successful. You may also check the status of your transaction from the list of created NOW / JUMP transactions.
You will be notified thru SMS when your NOW / JUMP transactions is successful.
You may also check the status of your transaction from the list of created NOW / JUMP transactions.
You will be notified thru SMS when recipient successfully withdrew or transferred the amount. You may also check the status of your transaction from the list of created NOW / JUMP transactions.
You will be notified thru SMS when recipient successfully withdrew or transferred the amount.
For Cancelled, Failed, and Expired transactions – Transaction Amount should be automatically reversed. Note: Transaction Fees will not be reversed or refunded. In case the Transaction Amount was not reversed, you may contact China Bank Contact Center at 8885-5888.
For Cancelled, Failed, and Expired transactions – Transaction Amount should be automatically reversed.
Note: Transaction Fees will not be reversed or refunded.
In case the Transaction Amount was not reversed, you may contact China Bank Contact Center at 8885-5888.
For NOW and JUMP transactions, you have four (4) attempts to withdraw or transfer the amount. After four (4) invalid attempts, status of the transaction will be “Failed” and the Transaction Amount should be automatically reversed. You may stage another NOW /JUMP transaction, since “Failed” transaction cannot be used anymore. Note: Transaction Fees will not be reversed or refunded.
For NOW and JUMP transactions, you have four (4) attempts to withdraw or transfer the amount. After four (4) invalid attempts, status of the transaction will be “Failed” and the Transaction Amount should be automatically reversed.
You may stage another NOW /JUMP transaction, since “Failed” transaction cannot be used anymore.
Yes, your ATM Card withdrawal limit is different from your NOW/JUMP limits. Transaction Transaction Limit per Day ATM Card Withdrawal Php 20,000.00 Emergency Cash (NOW) Php 20,000.00 Pay to Mobile (JUMP) – ATM Php 10,000.00
Yes, your ATM Card withdrawal limit is different from your NOW/JUMP limits.
For announcements and updates, or to know more about the new system, please visit our website www.chinabank.ph or get in touch with us. You may also call or send us an email thru our Customer Contact Center:
Customer Contact Center888-55-888 (Metro Manila)1-800-1888-5888 using PLDT (Provinces)(Press “0” to speak to a Phone Banker)Email Address: online@chinabank.ph
Easily access “Scan to Pay or Transfer” feature when you SHAKE your mobile device! Here’s how:
Step 1: Open your China Bank Mobile App and SHAKE your mobile device in Login screen or any of the non-input, confirmation, OTP and successful screens.
Step 2: Scan the QR Code or click “Import from Gallery”.- Note: Currently, only China Bank, AUB, LANDBANK, PayMaya, RCBC, and UnionBank are available for QR Transfer.
If you choose to “Import from Gallery”, select and click on the QR Code that you want to transfer to from your gallery/photos.
iOS
Android
Step 3: After successful scanning of QR, you will be redirected to the transfer screen. Provide the additional transfer details required:
Step 4: Click “NEXT”.
Step 5: Review the details and click “CONFIRM”.- Note: For transfer to Other Bank, there will be a charge of P10.00 per transaction.
Step 6: Enter the OTP you will receive on your registered mobile number and click NEXT.
You have successfully transferred funds using a QR code. Scan to Pay or Transfer can also be accessed through the left menu in the login screen.
Using China Bank Mobile Banking App, generate a QR code that will allow other people to send you money without giving them your account details. There are two ways you can generate your QR Code, (1) through “My Accounts” and (2) through “QR Code” options.
Step 1: Login to your China Bank Mobile App and select “My Accounts” from the left menu.
Step 2: Swipe left the Account you wish to generate a QR code, and click on “QR Code”
Step 3: Enter a nickname you want to appear for your QR and click “Generate QR Code”Note:- QR nickname should be a minimum of 3 to a maximum of 16 numeric, alpha or alphanumeric characters.
Step 4: The successfully generated QR Code for your China Bank Account will appear and will be automatically added to your list of generated QR Code. Save your QR Code in your device, or have it scanned, or share it via Bluetooth or other sharing applications (installed in your mobile device) to receive funds. No need to provide your account details.
Tip: You can send your generated QR Code straightaway by tapping on the share button. Also, to use your generated QR Code of your account for another transaction in the future, click on “Save to Device” to easily access your QR Code in your mobile’s gallery/photos app without logging in to China Bank Mobile Banking App.
Step 1: Login to your China Bank Mobile App and select “QR Code” from the left menu.
Step 2: Click “Generate QR Code”.
Step 3: Enter a nickname you want to appear for your QR Code and you have the option to enter an amount to be included in your QR Code. Then click “Generate QR Code”.Note:- QR nickname should be a minimum of 3 to a maximum of 16 numeric, alpha or alphanumeric characters.
Note: Amount is fixed and cannot be changed by the sender.
With the new feature of the China Bank Mobile Banking App, you can now transfer funds via QR Code and lessen your worry of entering a wrong account number. Simply follow the steps below to transfer funds via QR Code:
Step 1: Login to your China Bank Mobile App and select “Scan to Pay or Transfer” from the menu.
Step 2: Scan the QR Code or click on “Import from Gallery”.- Note: Currently, only China Bank, AUB, LANDBANK, PayMaya, RCBC, and UnionBank are available for QR Transfer.
Tip: Shake your mobile device in the Login, Dashboard, My Accounts, Pay or Transfer or in other screens to easily access the Scan to Pay or Transfer feature. You can also click on the “Scan to Pay or Transfer” icon on the login screen.
All successfully generated QR Codes are saved in your China Bank Mobile Banking App. Here’s how you can manage your generated QR Codes:
Step 1: Login to your China Bank Mobile App and select “QR Code” from the menu.
Step 2: Click from the list the accounts the QR Code you want to view.
Step 2: Swipe left the account of the QR Code you want to edit and click Edit.
Step 3: Enter a new unique nickname for your QR and click “Update Nickname”
Step 2: Swipe left the account of the QR Code you want to remove and click on Remove.
Step 3: Click OK to confirm
Selecting the Pay to Cash feature of China Bank Mobile Banking app allows you to initiate cash pick-up and cash delivery remittance transactions thru your mobile phone in a more convenient way.
Cash pick-up is a remittance service where your beneficiary can receive his/her cash by claiming it at a China Bank branch or remittance center. This service is perfect for those that need cash immediately. China Bank Cash Pick-up service makes your remittance available to your beneficiary in real-time.There are two kinds of cash pick-up.
Cash Delivery is a remittance service where your beneficiary can receive his/her cash by having it delivered directly to his/her doorstep. The China Bank Cash Delivery service is currently available within Metro Manila only and is perfect for those who are in need of cash but may not have time or the ability to leave their homes or offices. Cash Delivery sent before 11AM will be delivered to your beneficiary on the same day.
Here are the steps:
Cash Pick-up ChinabankCash Pick-up AnywhereCash Delivery Php 50.00Php 120.00Php 120.00
For Cash Pick-up services, you can send up to Php40,000.00 per transaction and has a total daily limit of Php200,000.00.For Cash Delivery services, you can send up to Php100,000.00 per transaction and has a total daily limit of Php300,000.00.
For Cash Pick-up, it is real-time. As soon as the you receive an email and SMS confirmation, the transaction is already available for payout. You may already pass on to your beneficiary the reference number of your remittance transaction. Your beneficiary needs to present this reference number together with his/her valid ID when claiming his/her cash remittance. For Cash Delivery, all transactions created on or before 11am, will be delivered within the day. Beyond 11am, the delivery will be the following day. Note though that delivery time is dependent on the availability of the beneficiary at the given address.
For Cash Pick-up, it is real-time. As soon as the you receive an email and SMS confirmation, the transaction is already available for payout. You may already pass on to your beneficiary the reference number of your remittance transaction. Your beneficiary needs to present this reference number together with his/her valid ID when claiming his/her cash remittance.
For Cash Delivery, all transactions created on or before 11am, will be delivered within the day. Beyond 11am, the delivery will be the following day. Note though that delivery time is dependent on the availability of the beneficiary at the given address.
You may view the status of your Pay to Cash transactions either from the View Transactions button under Pay to Cash or by entering the reference number in the Remittance Status Inquiry function.
Yes, provided that the status of the transaction is “Available” or “In Process”. Here are the steps: From View Transaction Pay to Cash List
Yes, provided that the status of the transaction is “Available” or “In Process”. Here are the steps:
From View Transaction Pay to Cash List
None, but only the principal amount will be credited back.
Yes, you can still cancel a scheduled Pay to Cash transaction provided that it did not reached the cut-off time.
Yes, provided that you don’t have a future scheduled transaction.
Rate applied will be the bank’s prevailing rate on the day of the execution date.
Your transaction will not be executed